FAQ

1. Where are Mavwick's products made?

All of our products are proudly crafted in-house at our Texas facility. From pouring to packing, we oversee every step to ensure premium quality and purpose-driven care in everything we make.

2. Are your products safe for sensitive skin and homes with pets or children?

Yes. We use phthalate-free fragrance oils and gentle, non-toxic ingredients across all our products. That said, always test in small areas and keep out of reach of pets and children.

3. What makes Mavwicks different?

We believe fragrance should do more than smell good. Our scents are designed to inspire confidence, comfort, and connection. Everything we create is purpose-driven, community-minded, and rooted in elegant simplicity.

4. What is the Golden Era Collection?

Our Golden Era Collection is a curated series of luxury scents—Monarch, Penthouse, Bel-Air, Château, and Heiress—designed to elevate everyday routines into rituals. It's fragrance reimagined for modern living.

5. How long does shipping take?

Orders typically ship within 3–5 business days. During peak seasons or major launches, shipping times may extend slightly, but we promise it’s worth the wait. You’ll receive tracking details as soon as your order ships.

6. What happens if my order arrives damaged?

We package everything with care, but if something arrives damaged, email photos to   support@mavwicksfragrance.com within 48 hours of delivery and we’ll make it right.

7. Can I change or cancel my order after it’s placed?

We move fast. If you need to make a change, please contact us at support@mavwicksfragrance.com  within 24 hours of placing your order, and we’ll do our best to accommodate.

8. Do you offer international shipping?

Currently, we ship across the U.S. and select international destinations. Please check our shipping policy page for full details or contact us with your location.

9. I’m an influencer or affiliate. How can I work with Mavwicks?

We love collaborating with creators who align with our mission. Reach out to kayla@mavwicksfragrance.com or visit our collaborations page to apply.

10. Do I need to shake the product before using it?

Yes—especially for room sprays, multipurpose cleaner, and mop soap. A gentle shake ensures the fragrance and base are fully blended for best results.